Insurance claims and investigations

For claims handlers, loss adjusters and investigators who come across crash photos, dashcam footage and injury evidence as part of the day.

The picture nobody expected

A specialist reviewer knows what is in the folder before opening it. A claims handler often does not. A photo from a fatal collision can arrive as an email attachment, or sit in a claim file next to a repair estimate.

Most of the work needs facts from those pictures: the damage, the position of the vehicles, a number plate. Very little of it needs the injuries. Veilio is being built to keep the two apart.

What it does at the desk

Blurs before anyone looks

Distressing pictures are blurred as they appear in the application the handler is working in, such as the claims system or a document viewer. The rest of the screen is left alone.

Shows one detail

A small circle under the pointer shows a number plate, a tyre or a damaged panel, while the rest of the scene stays blurred.

Describes in words

On request, Veilio says what a picture shows, so the handler can decide whether they need to see it at all.

Reads the text in a picture

On request only, Veilio reads out a number plate or a road sign without uncovering the picture.

Mutes dashcam audio

The sound of a collision is often worse than the picture. Video is muted until the handler chooses to listen.

Uncovers on purpose

When the job needs the whole picture, one key uncovers it for a set time. Every look is recorded.

In your own cloud account

Veilio runs on your staff's PCs, with the recognition done on a server in your own cloud account, such as AWS, or in your own data centre. Desktops without a graphics card are supported.

Pictures stay in your account. We never receive a copy of anything Veilio sees.

A record for your duty of care

Veilio measures how long each person spent looking at distressing material and how long it stayed blurred on their screen. Each person sees their own figures. Occupational health can see individual records in confidence, and managers see a team report with no names in it.

It gives you evidence of exposure that most claims teams have never had. It is not a measure of work and does not rank anyone.

Getting better with use

When Veilio blurs a harmless photo or misses a distressing one, the handler can report it in two clicks. If your administrator switches this on, reported pictures are used to retrain Veilio on a server in your own cloud account. Only the improved model ever leaves your account.

Where we are

Veilio recognises sexually explicit material today. Recognising injury and death in crash and claims pictures is being developed and tested now, and so are reading text on request and reporting mistakes. Blurring, the detail circle, descriptions, muting and the records all work today.

We are looking for insurers who want to help shape it.

See how it works

Films of each feature, and a mock-up of the detail circle you can try.

Veilio

Talk to us

Tell us about the material your teams see and where it turns up.

StackNine Ltd. Registered in England and Wales, company number 17497453. Registered office: 5 Sibland Way, Thornbury, Bristol, BS35 2EJ.